Centralbanken kan fungera som medlare mellan kunder och och deras banker, men den spanska lagstiftningen tvingar ej bankerna att respektera utfallen. Under 2017 fann Centralbanken att kunderna förtjänade upprättelse i nära 6 000 fall. De prickade bankerna valde dock att ignorera direktiven i 36 procent av fallen.
Även om siffran kan förefalla anmärkningsvärd är det fråga om en avsevärd förbättring, jämfört med året före. Då var situationen den omvända och bankerna ignorerade två tredjedelar av Centralbankens utfall, i reklamationsärenden från kunder.
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Bankerna är ej skyldiga att följa Centralbankens utfall när det gäller reklamationer. Foto: Mats Björkman
Dela:
Bankerna viker sig delvis i reklamationsärenden
Publicerad 2018-08-16 07:00SPANIEN RIKS Den spanska banksektorn ignorerar mer än tredjedel av de fall där Centralbanken ger kunder rätt i en reklamation, men det är ändå en avsevärd förbättring.
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