Förra året mottog Centralbanken 14 313 reklamationer mot bankerna. I de fall Centralbanken uttalade sig skedde det i något större mån till fördel för kunden, 2 838, än banken 2 372 fall.
Problemet är att i de fall Centralbanken uttalat sig till kundens fördel har banken i fråga endast rättat till situationen i 18 procent av fallen. Centralbankens utlåtanden är nämligen inte bindande för bankerna.
Denna bristande respekt har föranlett Centralbanken att se över systemet. Den planerar en bättre uppföljning av sina utlåtanden, för att förmå bankerna att respektera besluten.
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Mindre än en femtedel av de reklamationer där Centralbanken givit kunden rätt åtgärdas. Foto: Mats Björkman
Dela:
Banksektorn nonchalerar Centralbanken
Publicerad 2013-08-15 08:00EKONOMI De spanska bankerna verkställer mindre än en femtedel av de rättelser som de ålagts av Centralbanken.
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