CNMC konstaterar att det fortfarande är avsevärt svårare att säga upp ett telefonkontrakt än att teckna det, trots att bolagen fått påbackning tidigare. Nya normer ska respekteras av samtliga telefonbolag senast 15 november, annars riskerar de böter.
Konkurrensverket betonar att det ska vara lika enkelt att säga upp en telefontjänst som att teckna det. Det inkluderar att kundtjänsten ska ha samma tider i båda fallen och det ska ej heller krävas fler uppgifter för att avbeställa än när man bokade.
Vidare fastställs att telefonbolagen inte får tillämpa straffavgifter mot kunder som avbryter ett kontrakt och bolagen ska även informera tydligt om detta.
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Det är fortfarande betydligt svårare att säga upp ett telefonabonnemang än att teckna det. Foto: Wikimedia Commons
Dela:
Ny pekpinne mot telefonbolagen
Publicerad 2015-05-29 13:00EKONOMI Konkurrensverket CNMC sätter åter press på telefonbolagen, för att förenkla byte av telefonleverantör.
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