Fyra energibolag i Spanien erbjuder TUR och hos samtliga är väntetiderna långa hos kundservice för att ansöka om ändrat kontrakt. Gasleverantörerna medger att det i dagsläget är svårt att få kontakt med någon representant, men skyller det på ett massivt intresse för att gå över till TUR. Tiotusentals gasabonnenter uppges vilja byta kontrakt, när marknadspriset på naturgas nu sjunkit kraftigt.
El País citerar personer som efter att ha ansökt om bytt kontrakt via leverantörens hemsida fått ett automatiskt svar om att en representant kommer att ta kontakt med dem om 20 till 25 dagar. En studie som gjorts av konsumentorganisationen OCU pekar på att det normala i dagsläget är att kunder får vänta i minst 30 minuter i telefon på att få tala med kundtjänst och i många fall lyckas man inte alls.
Energiverket vill nu klargöra om den bristande kundtjänsten enbart beror på överbelastning eller om energibolagen avsiktligt försvårar för kunder att gå över till en för abonnenterna mer gynnsamt kontrakt.
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När marknadspriset på naturgas nu sjunkit kraftigt vill många kunder gå över till den mer gynnsamma TUR-taxan. Foto: Shutterstock
Dela:
Svårt byta gaskontrakt
Publicerad 2022-10-28 07:00EKONOMI Energiverket har inlett en undersökning för att klargöra om energibolagen avsiktligt försvårar för sin kunder möjligheten att byta gaskontrakt till så kallad TUR, som är den reglerade taxan och som i dagsläget är avsevärt billigare än den oreglerade.
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