Det ska bli lättare för konsumenter att dra sig ur ett oönskat kontrakt och bolagen tvingas tydligare specificera att en kund beställt en viss tjänst. Om bolagen inte kan styrka att beställning skett ska kunden kunna låta bli att betala. Likaså utökas den tidigare ångerveckan för en ny tjänst till 14 dagar. Inom den perioden har kunden rätt att avsäga sig en ny tjänst, utan att behöva motivera skälet och utan att behöva betala någon straffavgift.
Reformen, som är baserad på EU-direktiv, specificerar vidare att telefonsäljare inte får ringa presumtiva kunder före klockan nio på morgonen eller efter nio på kvällen, liksom ej heller på helger. Dessutom ska kunden kunna be om att inte bli uppring med nya erbjudanden.
En annan ändring är att bolagen förbjuds att ta en avgift om en kund önskar pappersfaktura.
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Lagreformen reglerar inte minst telefonbolagens agerande. Foto: Wikimedia Commons
Dela:
Lagreform ska skydda konsumenterna
Publicerad 2014-06-20 08:00SPANIEN RIKS Konsumenternas rättigheter skärps i en ny lagreform som trädde i kraft i mitten av juni.
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